Terms and conditions

Please carefully read the terms and conditions that apply to the conditions under which the website may be used.


By accessing or using the www.caotours.com website, you automatically accept the terms and conditions below. The terms and conditions apply to all site users. This website is owned and operated by S.C. PICO REX TRANSILVANIA S.R.L.

Travel Agency CAO Tours & Events is not responsible for any inconsistencies that may arise between the information on the site and the information received in the agency. Always receive the information received from the agency.


Operators usually have their own classifications when assessing an accommodation unit, unless otherwise stated. Universal tour operators’ classifications are usually based on the findings / feedback of clients and senior managers in the country and abroad. Where appropriate, official assessments are given by authorities in each country and tend to give a fair classification based on the country’s relative standards. Therefore, each country has different standards and it can not be assumed that a 3-star hotel in a country is the equivalent of a 3 star hotel in another country.


User Rights:


The user www.caotours.com has the right to view the site on the computer monitor, print parts of the site content on paper, and save pages in electronic format for personal, non-commercial purposes only.

User’s obligations www.caotours.com:

You agree to comply with the following obligations including (but not limited to):

– Financial responsibility for all transactions made in your account or on your behalf

– you are over 18 years of age and legal capacity to initiate legal action

– Guaranteeing the accuracy of the data provided about you or your family members.

– not using the site for speculative purposes, generating false or fraudulent mistakes.

– prohibiting the transmission of political, pornographic, racist or other material contrary to law

– the obligation not to alter, copy, transmit, distribute, sell, display, license or reproduce the content of the site except for the personal and non-commercial use of a single copy of the information contained on the site.

– the user www.caotours.com has no right to use (in the existing or modified form) for commercial purposes the content of the site

– The user www.caotours.com has no right to remove the copyright notice and / or trademark notice from the copies of the content. Copies will only be made in accordance with the terms of use.

  • The user www.caotours.com does not have the right to create databases or manuals by downloading the page content page of the site.


General booking and purchase conditions on www.caotours.com:


Any reservation made on the site will be considered as your intention to purchase a particular product or tourist service from the Supplier. If your application is accepted, you will receive a confirmation e-mail from CAO tours & events and the Customer Agreement will enter into force.

The bids are valid for the available seats. CAO tours & events is not responsible for any inconsistencies that may arise between price information and other information on the site and information received directly from CAO tours & events representatives. In these cases, the information received from CAO tours & events representatives will always be prioritized.

All tourist services published on the site are subject to the availability of the Providers. The Terms and Conditions of the Supplier (including the passenger transport rules imposed by the shipping companies) will apply additionally to the Terms and Conditions of this site.

When you browse the site, you will see references to the different conditions applicable to special offers. These are calculated by reference to the standard price. Please read these terms carefully and contact CAO tours & events for full details.

Provider terms may include provisions for different payment procedures, obligations, cancellations, changes to reservations and refunds (if applicable), or other restrictions. Some airlines or carriers may charge additional charges. CAO tours & events is not responsible for the costs that may occur when transferring from one airport / terminal to another. Also some hotels can collect different local taxes.


Cancellations / Changes:


The cancellation or modification of the reserved or purchased service will be in accordance with the Terms and Conditions of each Provider. If you wish to cancel or modify a reserved or purchased service, it is your responsibility to inform CAO tours & events about your intentions in writing or by phone.

In some cases, you may not be able to cancel / modify certain tourist services or you will have to comply with certain requirements for these actions.

CAO tours & events or the Provider accepts all forms of written requests. CAO tours & events or the Provider can not cancel / modify the tourist service before receiving your request.

In the event of a change in a reservation (including, but not limited to, cancellations, refunds, name changes), CAO tours & events reserves the right to apply certain fees to cover the administrative costs that may result from this action. These fees differ from the charges imposed directly by the Provider.

If the traveler opts for the termination of the contract for a reason independent of the conduct of the Agency, he owes the Agency penalties for termination as follows:

  1. a) 70% of the price of the package of services confirmed, if the waiver is made more than 21 calendar days before the departure date;
  2. c) 100% of the price of the package of services confirmed, if the waiver is made at least 7 calendar days before the departure date.
  3. d) for programs operated by other agencies, the conditions for their withdrawal, cancellation and penalty shall be observed.


The payment:


No payment other than those presented on the site is accepted and we assume no responsibility for the amounts of money sent by courier.

Depending on the terms and conditions imposed by the hotels, at the time of booking, you may be required to pay the full or part of the reserved service and the payment will be made to the CAO tours & events account.

Online payment with the card will be processed by the mobile PAY integrator.

CAO tours & events does not have access to and does not keep your card data, the payment with the card will be processed by the mobile PAY integrator

3D Secure is a new global approach to authenticating buyers and sellers in secure Internet transactions. This security measure involves redirecting the user when making a payment on a secure page where the registration of each cardholder is done by assigning an authorization code for each online transaction. Accepted cards are those issued under VISA (Classic and Electron) and MASTERCARD (including Maestro if they have CVV / CV2).

Hotel payments are made in accordance with the above paragraph.

CAO tours & events or the Provider accepts no obligation to issue tickets, vouchers or other travel documents in the event of complete failure of the ordered services. In any case, you are responsible for paying the amounts of the ordered travel services.


Intellectual Property Rights:


The materials presented on the www.caotours.com website and any information transmitted through the electronic mail are the property of CAO tours & events or its partners in this project, as appropriate, and are protected by copyright, trademark rights and other rights intelectual property.


Non-compliance clauses:


The www.caotours.com site is an informative site. CAO tours & events assumes no responsibility for the correctness and accuracy of that information.

CAO tours & events is not warrants in no way, explicitly or implicitly, the reality, timeliness and completeness of the data and information presented on the site. Any inconsistencies or errors that may occur at any given time between the content of the site and the actual information does not imply any liability for CAO tours & events of any nature.

Data and information accessible to the public on this site does not constitute recommendations, warranties, advice or commitment from CAO tours & events.

CAO tours & events can not be held liable to any person / entity for any damages that would result, directly or indirectly, from the use of the www.caotours.com site as a result of any error or omission.

CAO tours & events. acts as an agent for third-party suppliers such as airlines, hotels, car rental companies and other Travel Service Providers – hereinafter referred to as Providers.

CAO tours & events. does not assume any responsibility for the products and services provided by the Providers and does not warrant in any way (either explicitly or implicitly) the accuracy or the quality of the products and services reflected on this site.


Changes in Terms and Conditions of Use:


CAO tours & events may make changes to the terms and conditions of use, without prior notice in the content of the site. Please, therefore, re-read the terms and conditions of use each time you access or use this site. Your use of the site after you modify these terms constitutes your acceptance of the modified terms and conditions.

These rules are in accordance with Romanian legislation in force. Violation of the provisions of this document constitutes a violation of CAO tours & events rights. and may result in civil, contraventional or, as the case may be, criminal liability of the person in fault. Conflicts arising in connection with the terms of use of the site will be subject to settlement by the courts.

This site may contain links to various sites. When accessing these sites, you are implicitly out of the www.caotours.com site and you have the obligation to observe the terms and conditions of use of the new sites you are accessing.

CAO tours & events reserves the right to modify or modify these terms and conditions and undertakes to make such changes publicly available through the www.caotours.com website and any other channels of communication they consider appropriate





The terms of the CAO tour & events privacy policy are set out in these Terms and Conditions.

Sunset agrees with the use of your personal information by CAO tours & events or affiliates and other parties involved, in accordance with the terms and for the stated purpose stated in the CAO tours & events Privacy Policy.